Items may be returned without charge where they comply with the following conditions set out by The White Diamond Company part of Tiffany Richards Diamonds Ltd:
The goods are in fully re-saleable condition and retain their security tag. The good must still have their original packaging. The customer has obtained a Return Authorisation number by email within 7 working days. Where a product is returned without complying with 1 of the above, Tiffany Richards reserve the right to refuse a refund on the item or deduct a charge of up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
On requesting a Return, instructions about the steps to follow will be emailed to you. Please follow these carefully.
Items that are returned without a Return Authorisation (RA) number may be returned to the sender or be subject to repair or refurbishment charges.
Please remember you are not able to return items that have been worn or are missing parts or have been damaged.
You are asked to check your purchase thoroughly upon receipt before disposing of the packaging. Bespoke or custom made items are usually no returnable. If an item has been custom made for you in a set finger size Tiffany Richards Diamonds Limited reserve the right to refuse a return, on occasion a credit note may be offered at our discretion but a 20% restocking fee applies.
On receipt of a returned item, Tiffany Richards Diamonds will refund the price of the item to the purchaser, or exchange the item or issue a credit note to the recipient. Where an item has been received as a gift it is not possible for the recipient to receive a refund. Refunds, where made, will be made to the credit/debit card that was used to make the original purchase.
Please send returns to:
Tiffany Richards Diamonds Limited, Square Fold House, 34 Green Lane, Longridge, PR3 3RB